FAQs – Freya Collective

FAQs

Freya Collective is the brainchild of Kariza Enriquez, an Economics graduate from the University of the Philippines Los Baños. She started this business in 2019 out of her deep love for fashion and for anything that makes her heart skip a beat.

After a fashion internship in Brooklyn, New York, Kariza fell head-over-heels for the world of style and design. She’s always had a passion for all things preloved, and nothing brings her more joy than finding a rare gem at a fraction of its original price (and saving thousands along the way!).

Six years later, Freya Collective has become a trusted name in the Philippine resale space, built on a foundation of trust, transparency, and style. We've helped connect fashion-conscious women across the country with authentic, discounted luxury finds, and we’re just getting started.

Here’s to more rare pieces, smart purchases, and luxe thrills, minus the guilt!

How can I guarantee authenticity?

With 6 years of experience in the industry, we’ve developed a strong eye for authenticity. However, we understand that no system is perfect, which is why we offer a money-back guarantee if an item is ever proven to be counterfeit.For extra peace of mind, select items are also authenticated using Entrupy, a trusted third-party tool used by luxury resellers worldwide to ensure unbiased, tech-backed verification.

What mode of payments do you accept?

We accept online and over the counter bank transfers, credit card payments with an additional 4% fee, BNPL 0% for 3 months via BDO Checkout, and layaway for three months.

How does shipping work?

We have a processing time of 1-3 business days after payment. Shipping is via courier. Next day delivery within Metro Manila.

Do you accept returns and refunds?

We only accept returns or issue refunds if the item is proven to be a counterfeit. All listings feature actual item photos, and we encourage our customers to review details carefully before purchasing.